Frequently Asked Questions
Everything you need to know about your PennyweightsJewelry experience.
What materials are used in PennyweightsJewelry pieces?
We use high-quality materials including 14k gold plating over sterling silver, surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, ideally in the microfiber pouch provided with your order.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, all PennyweightsJewelry items are covered by a 6-month limited warranty against manufacturing defects. This does not cover accidental damage or normal wear and tear.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.